FAQ

DELIVERY AND ORDER

WHEN WILL I RECEIVE MY ORDER?

Order processing, product manufacturing, and delivery (free) take our team approximately 8 to 15 business days (8 to 12 days being the most frequent delay) for France. We do our best to ensure you receive your order as quickly as possible, without compromising the quality of our merchandise.

HOW CAN I TRACK MY PARCEL?

You can track the progress of your order by clicking on the following link: Parcel Tracking

HOW MUCH DOES SHIPPING COST?

We ship our products worldwide. There is no minimum order quantity required, and all our deliveries are tracked and secured (excluding French overseas territories).

MY ORDER IS NOT COMPLETE

If your order includes multiple items, they may be sent separately, depending on available stock and shipping warehouses. Don't worry, your parcel will arrive shortly.

I HAVE NOT RECEIVED MY ORDER

A problem with the Post Office? Lost, broken, destroyed parcel?

Do not hesitate to contact us by email at: contact.1001housses@gmail.com, our team will do their best to meet your expectations.

FRENCH OVERSEAS TERRITORIES (DOM-TOM)

Deliveries to French overseas territories (DOM-TOM) generally take longer (up to 2 months from the order date) to remain financially accessible.

An additional shipping cost will be requested for the following countries:

- Guadeloupe

- French Guiana-->

- Réunion

- Martinique

- Mayotte

- New Caledonia

- Saint Barthélemy

- Saint Pierre and Miquelon

- Saint Martin

- Wallis and Futuna

- French Polynesia

CANCELLATION & RETURN

CAN I MODIFY MY ORDER?

Yes, as long as your order is not "in process."

CAN I CANCEL MY ORDER?

It is entirely possible to cancel your order within 24 hours! However, if the order is already being prepared, cancellation fees will amount to 40% of the purchase price.

Do not hesitate to contact us by email at: contact.1001housses@gmail.com, our team will do their best to meet your needs!

I WISH TO RETURN AN ITEM

We are only able to accept a return in the event of a proven product defect, exchange, or order cancellation, but you only have 14 days upon receipt of your parcel.

Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in its original packaging if possible) to contact.1001housses@gmail.com along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

SECURITY

WHAT PAYMENT METHODS DO YOU ACCEPT?

Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept:

Credit Cards

Debit Cards

Paypal

Your bank details or credit card information will under no circumstances be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

ARE MY INFORMATION SECURE?

Yes!

The "HTTPS" in our shop's URLs testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-merchants, we are aware that the use of SSL is now essential. It is the best way to protect your data and guard against hackers or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's URL bar. It is also represented by an "s" meaning "secure" which is added to the "http" protocol on the website in the address bar.