SHIPPING POLICY

The following conditions will be validated if you place an order through 1001-Housses. These conditions have been formulated so that the parties involved are fully aware of the rules governing the transaction and that it takes place in a suitable environment for everyone.

1. General

We strive to continuously update our inventory, but sometimes experience delays leading to out-of-stock situations for certain previously chosen products. When such a situation arises, we offer you either a later delivery or the possibility to make other purchases based on a voucher that we will make available to you.

2. Shipping costs

Shipping costs are paid when settling the invoice at the checkout. We charge them taking into account several parameters, including weight, dimensions, and delivery location. However, delivery is free in mainland France for orders.

3. Returns

You can consult our Return and Refund Policy via the link.

4. Delivery conditions

If your order is destined for a location outside of France, the delivery time is generally 8-15 working days but may exceed a few days in certain cases. This delay depends on both your delivery requirements and the supply of the items you have selected.

Shipping time

Once payment has been made, we reserve two working days to process your order. During this time, you have the option, for 24 hours, to change the delivery location if you wish.

Shipments are made from our storage facilities with which we communicate during office hours every working day, with the exception of national holidays.

At 1001-Housses, once you have paid for your order, we ship your package within a maximum of 3 working days. However, the delivery time can reach three weeks during difficult times.

Furthermore, it is essential not to confuse shipping and delivery. In reality, shipping is the operation during which we send your package, while delivery constitutes the transport of your order to the agreed reception location.

1001-Housses would like to specify that 4 weeks is the maximum delay a reception could take (for France). Furthermore, beyond 4 weeks, your satisfaction remains the most important thing for us.

For this, we offer you other possibilities to keep you satisfied. We can cover the costs associated with returning your package, or instead, you can benefit from a voucher of a higher value than your initial invoice. The probability of this type of situation occurring is almost nil, but since 1001-Housses is proactive, we have chosen to inform you of the resolution policy for such cases.

In addition, to benefit from a quick processing of your request, please reference your email as follows:

•Your order number;
•The email address associated with your order;
•Your first and last name;
•The details, even incomplete, of your order;
•The date of the order.

When you send us an email to contact.1001housses@gmail.com, we recommend "Delivery time - The number corresponding to your order" as the subject, illustrated as follows: "Delivery time - 125698".

You will receive a response from our specialized team in due course, allowing them time to process your request.

4.4 Change of delivery address

If you wish to change the delivery location, we are willing to accommodate your request as long as you notify us before dispatch.

4.5 Shipment to a PO box

Currently at 1001-Housses, we only use postal services for shipments to PO box addresses as we do not yet have services allocated to this type of delivery.

4.6 Out-of-stock items

If one of the ordered items is no longer available in our warehouses, we offer you a choice. You will have the option to choose either a later shipment or to purchase other products, the amount of which will, of course, be higher than the value of the out-of-stock item.

4.7 Exceeding the delivery time

If we exceed the agreed delivery time, you are requested to send a request, which will be processed, via the email address contact.1001housses@gmail.com.

5. Tracking notifications

Once the package is dispatched, a tracking link is sent to you to allow you to follow all stages of transport thanks to carrier updates.

6. Packages damaged in transit

If, upon receipt, you notice damage that occurred during transport, we recommend that you reject the package and contact our customer service. If, however, the receipt was made in your absence, you are requested to contact the customer service of 1001-Housses via the email address contact.1001housses@gmail.com.

7. Duties and taxes

7.1 Sales tax

As indicated at 1001-Housses, we directly apply sales tax to the price of items when you place your order with us.

7.2 Import duties and taxes

Import duties and taxes are specific to each destination country. At 1001-Housses, we encourage you to be aware of all costs that the delivery of your package may incur before placing any order. If, despite everything, you do not pay them, the package is returned to us at 1001-Housses. After this, we deduct the return transport costs from the order amount and refund the rest. However, the initial transport costs are not reimbursed.

8. Cancellations

If you wish to cancel your order, we will accede to your request as long as the package has not been shipped. However, any cancellation request expressed after this deadline must follow the refund policy, which we invite you to consult at the bottom of the page.

9. Insurance

In the event of loss or damage to your package, our insurance covers costs up to the amount declared by the carrier. However, we only consider loss based on confirmation from postal services and not on a simple customer claim. This measure results from numerous cases of breach of trust recorded from certain unreliable customers that 1001-Housses has already dealt with. Furthermore, we will do our utmost to satisfy you as best as possible. We will cover the costs associated with the transport of the items that we will return to you in accordance with your order. You may also, instead, benefit from a voucher of a higher value than your initial invoice.

9.1 Process for packages damaged in transit

If your product is damaged during transit, you may be reimbursed or receive a replacement product. All our conditions are detailed in the Return and Refund Policy, which we invite you to consult at the bottom of the page.

9.2 Process for packages lost in transit

When we receive confirmation of loss from the postal services, we at 1001-Housses will do everything we can to satisfy you as best as possible. We will cover the costs associated with the transport of the items that we will return to you in accordance with your order. You may also, instead, benefit from a voucher of a higher value than your initial invoice.