REFUND POLICY

Our return policy lasts 14 days. If 14 days have passed since you received the product, we unfortunately cannot offer you a refund or exchange.

If, during the week, you change your mind within 24 hours of your order, we will refund you directly.

We only process orders 24 hours after they have been placed so that we can correct errors and changes of mind by customers. After this period, if the order has been processed, we will no longer be able to refund you for a change of mind until the product has been delivered, received and returned to the communicated address.

To be eligible for a return on your order, your item must be unused and in the same condition that you received it. It must also be in the original packaging to be returned at your expense to the address we will provide.

There are several types of products that cannot be returned. We do not accept returns on intimate or sanitary products. Gift cards are also items that cannot be returned.

To make a return, we will verify that it is indeed your order via your order number and/or any information used when you placed your order. This will most likely be your email address.

For your return to be validated, there are two possibilities. We acknowledge receipt of the package at the return address we provided, or you send us, via scan or photo, proof that the return has been made to the communicated address. In the first case, the shipment should not be sent to the manufacturer's address. In the second case, a postal receipt or shipping ticket may be accepted.

We may ask you to wait for good receipt rather than sending us proof that the return has been made. This is because, in the case of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund, if a refund is due.

If you receive an item and claim it is in poor condition and you wish for a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item from your order can be inspected.

Once the package is received, the refund will only be made (or not) after inspection. Indeed, after inspection, we may find that the item is in good condition. We will then inform you of this via a photo and/or video, and in that case, we will refuse the refund.

This may seem like an excessive procedure. However, some people have proven dishonest and, based on past experience, we can no longer take our interlocutors at their word. We apologize for this and assure you that we do our best for each return case and for each refund request.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain timeframe. This timeframe is not dependent on us. We will notify you as soon as the refund process is initiated on our end.

If the refund is delayed or missing, check your bank account first. Only then contact your credit card issuer. Indeed, there may be a delay before your refund is officially posted.

Subsequently, contact your bank. Indeed, a processing delay is necessary before a refund is displayed.

After these two steps, if you still have not received your refund, please send an email to contact.1001housses@gmail.com. The customer service team will ask you if you have completed both steps. If so, the customer service team will check the database.

We apologize for requesting these steps, but we want to give maximum attention to your requests. We lose a lot of time when a request is not preceded by certain steps. We want to dedicate maximum attention to the requests we receive.

In the case of sale items, if there is a refund, the refund will be made based on the price of the sale item, i.e., the price paid by the customer, and not the regular price.

For exchanges, we only replace an item if it is defective or damaged. If this is the case, and you wish to exchange it for the same item, please send us an email at contact.1001housses@gmail.com.

For gifts, if the item you wish to return was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only once we have received the item will a gift certificate be sent to you by email.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift purchaser and they will know that you have returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may obviously vary.

For the return, use a delivery service that allows you to track the shipment or ensure delivery (simple Colissimo without signature or tracked letter). Otherwise, we do not guarantee that we will receive the item you are returning.

The postal address for returns is:

RIEHL 1512 chemin de stramousse 06530 CABRIS

We remind you again that you only have 14 days from the receipt of your package to return it. If you do not comply with this deadline, your package will be returned to you, and no refund or exchange will be accepted.